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How to Fix or UnInstall Office Word 2010 Word 2013 Windows Setup Startpper has Stopped Worked

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Are you having trouble when you try to uninstall Office 2010? OK, let’s walk through the different ways that you can uninstall it. Follow these methods in order, if you’ve already tried one of the methods and it didn’t work for you, just jump to the next one.



Uninstall Office 2010 from Control Panel

You can uninstall Office from Programs and Features in Control Panel. You can follow the steps below for Windows 10, Windows 8, or Windows 7:
  1. Go to Control Panel.
    • In Windows 10, right-click Start, and choose Control Panel.
    • In Windows 8, on the Start screen, type Control Panel, and select Control Panel in the search results.
    • In Windows 7 or Vista, choose Start > Control Panel.
  2. Choose Programs > Programs and Features.
  3. Choose the Office application you want to uninstall, and choose Uninstall.
  4. Repeat if you see multiple Office products in the list that you want to uninstall.

Uninstall Office 2010 automatically using a Fix it

Warning    Fix it solutions remove ALL Office 2010 product versions from your PC. For example, if you use the Fix it for Office 2010, and you have Microsoft Office Home and Student 2010 and Outlook 2010, it will remove both products.
If you only want to remove individual Office programs, look at Install or remove individual Office 2010 programs and components to see how.
When you download the Fix it, click Save in the File Download box. When it's done, click Open folder, find the file (the name should start with O15CTRRemove) and double-click it to run the troubleshooter. If you just click Open, you might have problems running it.
If you still have Office 2010 installed after running the Fix it, move on to the next step.

Uninstall using the Program and Uninstall troubleshooter

You can try running the Program Install and Uninstall Troubleshooter to uninstall Office 2010.
Warning    The troubleshooter only removes traditional MSI-based installation files. If you have a Microsoft Office Click-to-Run 2010 entry in Control Panel and you are trying to uninstall it, the troubleshooter will not uninstall this type of Office 2010 installation.
Remove Office 2010 manually
If none of the methods above worked to uninstall Office 2010, try to remove Microsoft Office 2010 manually.
Note    You’ll need to be logged in with an administrator account for this method. If your computer is part of a network, you might have to ask the system administrator for help. If you’re not sure if you’re logged on with an administrator account, you can look at How to determine your user account type in Windows for help.
Warning    Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
Important    This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. It’s important to know how to back up the registry and restore the registry in the case that a problem occurs.
First, during this method you’ll need to view Hidden files and folders, here’s how:
  1. Open Windows Explorer.
  2. On the Tools menu, click Folder Options. (Press the ALT key to display the menu bar.)
  3. Click the View tab.
  4. In the Advanced settings pane, under Hidden files and folders, click Show hidden files and folders.
  5. Clear Hide extensions for known file types and click OK, and then close the windows.
Ok, now that you know how to view hidden files and folders you can start manually removing Office.
Step 1: Remove any remaining Windows Installer packages of the Microsoft Office 2010 system
  1. Click Start>All Programs, and then open the Accessories folder.
  2. Click Run, and then click in the Open box.
  3. Type Installer, then click OK.
    This opens the %windir%\Installer folder.
  4. On the View menu, click Choose Details (Press the ALT key to display the menu bar.)
  5. Click to select the Subject check box, type 340 in the Width of selected column (in pixels) box, and then click OK.
  6. Note It may take several minutes for the subjects to appear next to each MSI file.
  7. On the View menu, point to Sort by and then click Subject.
  8. If a User Account Control dialog box appears, click Allow to continue.
  9. Locate each .MSI file where the subject is "Microsoft Office <product name> 2010," right-click the MSI file, and then click Uninstall.
Note   <Product name> is a placeholder for the name of the Microsoft Office 2010 product.
Step 2: Stop the Office Source Engine service
  1. Click Start>All Programs, and then open the Accessories folder.
  2. Click Run, and then click in the Open box.
  3. Type services.msc, and then click OK.
  4. In the Services window, scroll down the list until you see Office Source Engine and check to see if the service is running ("Started" will appear in the Status column). If this service is running, right-click Office Source Engine, and then click Stop.
  5. Close the Services window.
Step 3: Remove any remaining Microsoft Office 2010 installation folders
  1. Click Start> All Programs, and then open the Accessories folder.
  2. Click Run, and then click in the Open box.
  3. Type %CommonProgramFiles%\Microsoft Shared, and then click OK.
Note   On a computer that is running a 64-bit version of Windows 7, type %CommonProgramFiles(x86)%\Microsoft Shared, and then click OK.
  1. If the following folders are present, delete them:
    • Office14
    • Source Engine
  2. Click Start> All Programs, and then open the Accessories folder.
  3. Click Run, and then click in the Open box.
  4. Type %ProgramFiles%\Microsoft Office, and then click OK.
Note    On a computer that is running a 64-bit version of Windows 7, type %ProgramFiles(x86)%\Microsoft Office, and then click OK.
  1. Delete the Office14 folder.
  2. On the root folder of each hard disk drive, locate and then open the MSOCache folder. If you cannot see this folder, you’ll need to view hidden files and folders.
  3. Open the All Users folder in the MSOCache folder, and then delete every folder that contains 0FF1CE}-text in the folder name.
Note    This text contains a zero and a one for the letters "O" and "I."
Example {90140000-001B-0409-0000-0000000FF1CE}-C
Step 4: Remove any remaining Microsoft Office 2010 installation files
  1. Click Start>All Programs, and then open the Accessories folder.
  2. Click Run, and then click in the Open box.
  3. Type %appdata%\microsoft\templates, and then click OK.
  4. Delete the following files:
    • Normal.dotm
    • Normalemail.dotm
  5. Click Start>All Programs, and then open the Accessories folder.
  6. Click Run, and then click in the Open box.
  7. Type %appdata%\microsoft\document building blocks, and then click OK.
  8. Open the subfolder found in the Document Building Blocks folder.
Note    The subfolder title will be a four-digit number that represent the language of the Microsoft Office suite.
  1. Delete the building blocks.dotx file.
  2. Close all programs before you follow the rest of the steps.
  3. Click Start>All Programs, and then open the Accessories folder.
  4. Type %temp%, and then click OK.
  5. On the Edit menu, click Select All.
  6. On the File menu, click Delete.
  7. Click Start>All Programs, and then open the Accessories folder
  8. Click Run, and then click in the Open box.
  9. Type %AllUsersprofile%\Application Data\Microsoft\Office\Data, and then click OK.
  10. Delete the opa14.dat file (and ONLY this file). This file does not show up
Step 5: Remove the registry sub-keys of the Microsoft Office 2010 system
Locate and then delete the Office 2010 registry sub-keys if they are present. To do this, follow these steps:
For a 32-bit version of Office 2010
  1. Click Start>All Programs, and then open the Accessories folder.
  2. Click Run, and then click in the Open box.
  3. Type regedit, and then click OK.
  4. Click the following registry sub-key:
    HKEY_CURRENT_USER\Software\Microsoft\Office\14.0
  5. On the File menu, click Export, type DeletedKey01, and then click Save.
  6. On the Edit menu, click Delete, and then click Yes to confirm.
  7. Repeat these steps (1 through 7) for each registry sub-key in the following list. Change the name of the exported key by one for each sub-key.
Example - Type DeletedKey02 for the second key, type DeletedKey03 for the third key, and so on.
Note   In the following registry keys, the asterisk character (*) represents one or more characters in the sub-key name.
  • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\14.0
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads\*0FF1CE}-*
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\*0FF1CE*
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Upgrade Codes\*F01FEC
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\*F01FEC
  • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose
  • HKEY_CLASSES_ROOT\Installer\Features\*F01FEC
  • HKEY_CLASSES_ROOT\Installer\Products\*F01FEC
  • HKEY_CLASSES_ROOT\Installer\UpgradeCodes\*F01FEC
  • HKEY_CLASSES_ROOT\Installer\Win32Assemblies\*Office14*
  • Locate the following registry sub-key:
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
  • On the File menu, click Export, type UninstallKey01, and then click Save.
  • Under the Uninstall sub-key that you located in step 1, click each sub-key, and then determine whether the sub-key has the following value assigned to it:
    • Name: UninstallString
    • Data: file_name path\Office Setup Controller\Setup.exe path
Note    In this example, file_name is a placeholder for the anme of an installation program, and path is a placeholder for the file path.
  1. If the sub-key contains the name and the data that are described in step 3, click Delete on the Edit menu. Otherwise, go to step 5.
  2. Repeat steps 3 and 4 until you locate and then delete every sub-key that matches the name and the data that are described in step 3.
  3. Close Registry Editor.
For a 64-bit version of Office 2010
  1. Click Start>All Programs, and then open the Accessories folder.
  2. Click Run, and then click in the Open box.
  3. Type regedit, and then click OK.
  4. Click the following registry sub key:
    HKEY_CURRENT_USER\Software\Microsoft\Office\14.0
  5. On the File menu, click Export, type DeletedKey01, and then click Save.
  6. On the Edit menu, click Delete, and then click Yes to confirm.
  7. Repeat these steps (1 through 7) for each registry sub-key in the following list. Change the name of the exported key by one for each sub-key.
Example - Type DeletedKey02 for the second key, type DeletedKey03 for the third key, and so on.
Note   In the following registry keys, the asterisk character (*) represents one or more characters in the sub-key name.
  • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\14.0
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Delivery\SourceEngine\Downloads\*0FF1CE}-*
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\*0FF1CE*
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\*F01FEC
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\*F01FEC
  • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose
  • HKEY_CLASSES_ROOT\Installer\Features\*F01FEC
  • HKEY_CLASSES_ROOT\Installer\Products\*F01FEC
  • HKEY_CLASSES_ROOT\Installer\UpgradeCodes\*F01FEC
  • HKEY_CLASSES_ROOT\Installer\Win32Asemblies\*Office14*
  • Locate the following registry sub-key:
    • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall
  • On the File menu, click Export, type UninstallKey01, and then click Save.
  • Under the Uninstall sub-key that you located in step 1, click each sub-key, and then determine whether the sub-key has the following value assigned to it:
    • Name: UninstallString
    • Data: file_name path\Office Setup Controller\Setup.exe path
Note    In this example, file_name is a placeholder for the anme of an installation program, and path is a placeholder for the file path.
  1. If the sub-key contains the name and the data that are described in step 3, click Delete on the Edit menu. Otherwise, go to step 5.
  2. Repeat steps 3 and 4 until you locate and then delete every sub-key that matches the name and the data that are described in step 3.
  3. Close Registry Editor
Step 6: Restart the computer
Restart the computer and reinstall Microsoft Office.

Applies To: Office 2010

How to Fix or UnInstall Office Word 2010 Word 2013 Windows Setup Startpper has Stopped Worked How to Fix or UnInstall Office Word 2010 Word 2013 Windows Setup Startpper has Stopped Worked Reviewed by Khalifah on November 12, 2015 Rating: 5

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